Privacy Policy

Our Privacy Policy

At Mission Kitchen we are committed to protecting the privacy and confidence of our website visitors, email subscribers and everyone we work with.

If you want more information about how we handle information to ensure privacy, please read on.

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Personal Data We Collect

A. Our website and online services collect the following kinds of data:

1. Personal Data You Provide to Us. We collect personal data that you provide directly for a business or commercial purpose, such as when you access our website, complete and enquiry or contact form, enter into a contract, establish a user account with us, register for an event or our Online Services, complete surveys, or interact through social media outlets in connection with a potential business relationship with us, or by giving us your contact information at various events or online. This personal data may include your name, business name, email and physical address, telephone number, profile, activity and performance information, payment information, and when necessary, form of identification or other tax related information.
   
2. What We Automatically Collect from You. We collect the following information for a business and commercial purpose from you when you use the Online Services:
3. General System Information. Through your use of the Online Services, we collect certain hardware and software information from you and your device such as your device id, device type, network information, time zone, operating system version, order printing information, device id location, IP address, and other general system information.
4. Cookies. We use cookies, web beacons, and similar technologies when you use our Online Services. For more information, including how to manage your cookie preferences, see our Cookies Policy below.
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B. Our facilities collect the following kinds of data:

• Management and Safety. We collect personal data on incidents and accidents that occur in our Facilities that may include the use of access cards (physical or digital), Closed Circuit Television Video (CCTV), video taken from external security cameras, photographs and pertinent personal information regarding accidents/injuries that may have occurred in our Facilities, and other security measures for your protection.
  
• Professional and Client Relationships. In the course of professional or client interactions involving the licensing of space, we collect personal data about you such as your name, position, entity name, and other details surrounding the transaction or potential transaction.  
  
• Facility Services. Some of our Facilities may include convenience services such as vendor deliveries, Wi-Fi, or lockers.  We collect personal data from you to facilitate the products or services you request. Please note that these vary by location - check with your Facility to see what services are available and what personal data is required to use those services.

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Use of Personal Data

Our primary purpose in collecting personal data is to facilitate and provide the Online Services or information that you have selected to receive. Where required by law, we obtain your consent to use and process your personal data for these purposes. Otherwise, we rely on another authorized legal basis (including but not limited to the performance of a contract or legitimate interest) to collect and process your personal data. We use personal data for the following purposes:

• To Provide Your Requested Services.  Our primary business and commercial purpose in collecting personal data is to facilitate and provide the services or information that you have selected to receive through either your consent or through entering a contract with us. For example, if you provide personal data to us through our website, we will use your data to respond to the request. We also use it to send administrative information, such as notices related to products and Online Services, or to policy changes.
  
• To Manage User Registrations. If you have registered for an account with us, we process your personal data for a business purpose by managing your user account for the purpose of performing our contract with you according to applicable terms of service.
  
• To Contact You. With your consent or, in some cases for our legitimate interest, we use your personal data for our business and commercial purpose to contact you for marketing purposes, including telemarketing calls, text messages, and to send marketing emails that we believe may be of interest to you, such as product announcements, newsletters, informational materials, and details on upcoming events.
  
• To Manage Payments. If you have provided financial information to us, we process your personal data to verify that information and to collect payments to the extent that doing so is necessary for our business purpose to complete a transaction and perform our contract with you.
  
• To Plan, Manage, and Facilitate Events. With your consent, we use your personal data for our business and commercial purpose in event planning and management, including registration, billing, and connecting with other event attendees, or to contact you further about relevant products and Online Services.
  
• For Security, Legal Obligations, and Investigations. We use your personal data for our business purpose and legitimate interest to prevent, detect, mitigate, and investigate potential security issues, as well as fraudulent or illegal activity. We may also use your personal data for a legitimate interest to comply with and enforce applicable legal requirements or to protect our interests or the interests of other third parties. This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
  
• For Improvements to Our Services and Products. We use your personal data for our business and commercial purpose and legitimate interest in connection with our products and services to diagnose technical problems, track and analyze usage, and make updates or improvements. For example, we may use your comments to improve or help guide future enhancements to our products and services.
  
• To Personalize Your Experience. We may also use your personal data for our business and commercial purpose and our legitimate interest or with your consent to personalize your experience on our websites. We and/or our services providers use website tracking technologies to display products or features that are tailored to your interests and to present advertising on other sites. For more information on these technologies see our Cookies Policy below.

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Sharing Personal Data

• Advertisers. We may share personal data with our advertisers. Our advertisers may use your information to display advertisements to you through the services and advertisements for us on third party websites.
• Law Enforcement. We may share personal data with law enforcement agencies if we reasonably believe unlawful activities have occurred or the personal data may aid in an ongoing investigation. We may also share personal data with law enforcement agencies if we determine, in our sole judgment, that you have violated our agreements or policies or that the release of your personal data may protect the rights, property, interests, or safety of us, our affiliates or any other third party.
• Legal Processes. We may share personal data as required by, or permitted by, law, whether in response to subpoenas, court orders, other legal processes, or as we believe is necessary to exercise our legal rights, including defending against legal claims that have been or might be brought against us.
• Business Transfers. Your personal data may be transferred to a third party as a part of a potential sale, merger, reorganization or other similar transaction. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of personal data to an unaffiliated third party.
• Consent. With your consent, we may disclose personal data about you to certain third parties.

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Data Security

We have technical and physical safeguards in place to help protect your personal data. However, no method of storage or transmission is 100% secure. We therefore urge you to exercise caution when conveying any personal data over the Internet. As when disclosing any information on the Internet, you should remain mindful that such information might be accessible by the public and, consequently, may be collected and used by others without your consent. You should also recognise that your use of the Internet and any other means of communication with us is solely at your own risk.

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Cookies Policy

We use technologies such as pixels, tags, and JavaScript, alone or in conjunction with cookies, to gather information about the use of our websites and how people interact with our emails. When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including personal data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We also use pixels on our websites and in emails. For example, we may place a pixel in sales or marketing emails that notify us when you click on a link in the email. We use these technologies to operate and improve our websites and marketing emails.

The following describes how we use different categories of cookies and similar technologies and your options for managing the data collection settings of these technologies:

Analytics: These cookies collect information in an anonymous manner about how visitors use our services and how our services perform. These cookies allow us to recognize and count the number of visitors and help us understand which pages are the most popular and where visitors spend most of their time.

Personalisation: These cookies enable the services to provide enhanced functionality and personalization, such as remembering choices you make or information you provide, what region you are in, your login information, or the pages you have viewed. They may be set by us or by third- party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Marketing: These cookies allow us and our advertisers to deliver advertisements that are relevant to you and your interests. They may be used by us and our advertisers to build a profile of your interests and show you relevant advertisements on other sites. These cookies may track whether you clicked on an advertisement in order to limit the number of times you see a particular advertisement and help us understand the efficacy of our advertising campaigns. If you do not allow these cookies, you will experience less targeted advertising.

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Re-marketing

We may use cookies to inform, optimise and serve online advertising. Mission Kitchen may implement display advertising (using Google Search Advertising and Display Network) and social media advertising (using Meta) and we may use Google Analytics and Meta's tracking pixel to implement a specific feature called re-marketing. Re-marketing is a feature of Google's AdWords service that allows us to deliver advert content that has been specifically targeted to a website user's interests and behaviour, based on pages visited and actions taken during previous visits to our website.

If you'd like more information about how re-marketing works in Google Analytics, please visit the following site: https://support.google.com/ana... can opt-out of having making your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) that is running on websites from sharing information with Google Analytics about visit activity.

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Disabling or Opting-Out of Cookies

You can disable and/or delete cookies at any time using the tools available to you in your particular web browser(s) or otherwise change your preferences by clicking here. For more information about the tools available for your particular browser, please visit the relevant support and information pages for your particular browser via, for example, the following websites:

Chrome: https://support.google.com
Explorer/Edge: https://support.microsoft.com/en-us
Safari: https://support.apple.com/
Firefox: https://support.mozilla.org/en-US/
Opera: https://help.opera.com/en/latest/

If you disable, delete or otherwise have opted-out of cookies, please note that you may not be able to use the full functionality of our website, products and/or services. In particular, you may have limited access, features and/or functionality. Please also note that disabling cookies will not prevent you from potentially receiving generic, untargeted advertising.

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Email Newsletter Data

As part of the registration process for membership enquiries and sign-ups for our email newsletter, we collect personal information. We use that information for a couple of reasons: to tell you information you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We will only ever send emails to contacts who want to receive them, and we comply with EU GHDPR regulations to make sure everyone on our mailing list wants to be there, has confirmed they are happy to receive our messages, and is able to change their mind an unsubscribe at any time.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at: charlie@missionkitchen.org

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Application Data

We use a third party provider called Google Forms to handle our application, survey and registration forms. We use the data collected in these forms to help us understand the levels of interest in our various projects and products.

When users register their details with us to make a membership enquiry we store their contact details along with customer information in our CRM system Hubspot. This is used by our sales team to maintain consistent records of communication with customers, and to store important customer information.

Users who register their interest through these forms will be added to a contact list, so that we can inform them when we have news about membership opportunities. We ask all respondents to opt-in to email communications for this reason.

When customers make a membership enquiry and provide their email address, we ask them to confirm that they are happy to be contacted via email with regard to their membership enquiry, and to receive occasional email notifications regarding our products and services. These users' details will be added to our email newsletter, in accordance with this Privacy Policy and they will have the option to unsubscribe from email communications at any time.

User contact data, including email addresses and phone numbers are stored securely within our CRM system Hubspot.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof)

Access To Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. You have a right to remove any of your personal data permanently from our records.

If you want to do any of the above, please email your request to: charlie@missionkitchen.org.